Robo Master Error message: "There is an error in the file contents."

This mesage means that your Robo Master software doesn't recognise/can't read the data in the template file; it can occur because:

  1. Some templates created with the new model CC200-20/latest software, the Craft Robo Pro, or the Wishblade, etc, will not open with the original blue lid model CC100-20, software version 1.2. There have been two different versions of the gsd format that Graphtec uses to store our template files, so this message pops up when you try to open templates created by other users in the newer software, and your old software doesn't recognise it. You won't have this problem with templates created with the old software, as this can be read by all versions.
  2. Some older saved Silhouette files may be encrypted (2007)
  3. Some recent Silhouette files may be in a newer gsd format (currently available AFAIK only with their version of the Robo Master software)
  4. It can also occur - according to the graphted User manual if "An error occurred when a DXF-format file was loaded. The file may not be a DXF file." I've not seen any occurrences/requests for help regarding this one.

Solutions:

  1. Craft Robo

    If you are using version 1.2 of the Robomaster Software and blue lid machine model CC100-20: you need to either:

    • upgrade your software by downloading and installing software version 2.4 (or later). Go to the UK Crafty Club sign up (if you are not already a member) and download the latest software and install it. There are various other download sites that you can use if you are not UK based; see here for a list.
    • or: Download a small piece of conversion software called wish-away which you can get from ilovecraftrobo.com. Install this on your pc desktop and then drag the 'error' files onto the Wishaway icon and it will convert them for you. Please note that this will only convert new format files into the old version gsd format: it doesn't work the other way round and there is no need to do this as original format gsd file should work with all newer machines and the latest software.
  2. Silhouette (encrypted files) 2007

    Based on a post by KarinvdB (posted on UKS July 2007)
    The templates supplied by QuicKutz are encrypted, and it appears that any gsd files created and saved by owners using the software current at July 2007 also ended up encrypted, and would generate this error message.

    It is possible to create a link to the un-protected version of Robo Master and use this version for user created files:

    1. Right-click on your desktop
    2. Select "New" and then "Shortcut"
    3. When the shortcut wizard comes up, click on Browse
    4. Find the following path: My Computer > C: > Program Files > ROBO Master
    5. In the ROBO Master directory, select the "RMaster" program and click on "OK"
    6. Once back at the shortcut wizard window, click on "Next"
    7. Name your shortcut as desired
    8. Run the ROBO Master program from this alternate location
  3. Silhouette (new format gsd files) 2008

    Since this gsd version is accessible only to the current Silhoutte version of the Robo Master software, the only solution at the moment for Silhouette users who wish to share files, would be to revert where possibe to a previous version of the software, which uses the universally readable gsd format; or to run this in conjunction with the current version.

  4. DXF files

    Again from the Graphtec Robo Master User Manual:
    "Load the DXF file using the software with which it was created, and check the data."

Robo Master Error message: "This new version. This file cannot be read by this software"

Robo Master cannot read the file and believes it to have been made with a newer version.

Solution:

Upgrade your software!

Robo Master Error message: "This file is outside the range of paper size which can be drawn up."

This is a problem that occurs in some versions of the Robo Master software - there is a little bug in it, which means it will not read any file that doesn't correspond to the default ISO A4 paper size.

Solution:

Uninstall your software and reinstall it, and when you are asked the question "Does your Robo have a barcode?" reply "yes" even though there may not be one on your machine, and this will load slightly different settings which should allow you to open up problem the templates.

Controller error I'm sure I've seen this error somewhere - but can't remember where or when. But try each of these in turn: Check in you manual(s) under error messages/trouble shooting to see if you can find anything there which would tell you how to fix it. If not: Check all your cables are c onnected properly - both ends! Reboot your computer Re install software Contact Graphtec - probably best done by email from where you are? install rmaster first croboctrl second driver last For Vista You do need to ensure you have the updated software with the Vista drivers. Silhouette Why do I get the error message "Craft ROBO Controller Startup Failure"? Printer Friendly Version Print If you are encountering the error message "Craft ROBO Controller Startup failure" as you are attempting to access the Controller to cut your image, please determine which operating system you are running and follow the trouble-shooting suggestions provided. Windows 2000/XP If your installation disc is lower than version 2.0 and you have not done so already, please run the update for lower version installation CDs. If this does not resolve your issue, the Controller may not have been installed properly. We would suggest attempting to re-install the Silhouette software alternately by doing the following: 1. Insert the Silhouette installation CD into the CD drive. 2. If the Silhouette installation automatically starts, cancel out of the installation. 3. Right-click on your “Start” menu and select “Explore” 4. Select the CD device labeled “Silhouette” 5. Select the “ROBO Master” directory 6. Select and run “MultiSetup” 7. Select “Install Craft ROBO Software and Driver” 8. Follow prompts to install the ROBO Master software. Windows Vista We would first direct you to perform the following steps: 1. Right-click on the "ROBO Master" icon on your desktop 2. Select "Properties" 3. Once the "Properties" window is displayed, select the "Compatibility" tab 4. Check the "Run this program as an administrator" box 5. Click on "Apply" and then "OK" If this has not been successful, we would direct you to re-install the Silhouette program. You will need to first uninstall the Silhouette program in order to successfully install the Vista-compatible version. If your installation disc is lower than version 2.0, please note the software and driver you will need to re-install the Silhouette program can be found on our website here. To uninstall, please visit your Control Panel and select the Programs option to uninstall the ROBO Master and Craft ROBO Status Supervisor programs. To fully uninstall the latter, you will need to re-start your computer. At that point, we would direct to attempt to re-install.